Meduit places strong values at the forefront of every action we take. Our patient-first mentality is reinforced by extensive employee training. From official courses from ACA International, effective negotiation and counseling techniques, full compliance, and our state-of-the-art collection software.
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All agents are immersed in upfront and ongoing training to remain at the cutting edge of regulations, empathetic negotiation tactics, and client requirements.
Meduit ensures your patients are taken care of in the manner they’ve come to expect.
Led by our in-house Compliance Officer, our team ensures that we protect our clients and consumers in the highly regulated collections industry.
Meduit has been in the business of securing and managing sensitive healthcare information for decades and is a proven and established leader in the field. We execute and maintain Business Associates Agreements with all our healthcare clients.
In addition, our Compliance Department continually monitors, researches and analyzes federal and state laws and court decisions affecting the credit and collection industry. This knowledge is then worked into our day to day operations and employee training. We also use this knowledge to offer in-depth revenue cycle training for all of our clients.
Meduit recognizes the importance of securing data – not just our data, but our clients’ as well. That’s why our IT Steering Committee is led by both our Chief Information Officer as well as our Information Security Officer. This team not only ensures that we meet or exceed HIPAA, PCI, and InfoSec best practice standards, but also manages our SSAE 16 / SOC data centers.
Additionally, we utilize an outside disaster recovery vendor to ensure business continuity and uninterrupted service for our clients. And this just scratches the surface of our in-depth Information Security program.
And much more.
Meduit’s unrivaled drive for innovation powers outstanding financial results. Our experts stay ahead of dynamic changes in the industry and continually seek more effective ways to leverage the power of our people and technology.
- Significant inbound call handling capacity with low wait times
- Convenient and secure payment options include pay-by-phone (IVR), online payment portal and direct to agent
- Submit accounts and documentation electronically
- Full service collection process including skiptracing, letters and outbound calls
- Credit reporting is available at no additional cost
- Track your accounts using pre-built reports or build your own with our convenient online report builder
- Track individual account activity, report payments, send secure message, or start a live chat with us in your client portal